Refund and cancellation policy
Last updated 11 September 2026.
Rolling monthly, no minimum term
Every package is billed monthly in advance. There is no setup fee and no minimum term, so you are only committed for the billing period you have already paid for.
How to cancel
You can cancel at any time by sending us a message through the contact form. Your cancellation takes effect at the end of your current billing period, and you will not be charged again after that date. We will confirm your cancellation in writing.
What happens during your final billing period
We continue working until the end of the billing period you have already paid for, and you receive the deliverables included in your package for that period.
Refunds on work already delivered
Payments for billing periods where work has already been completed are not refundable. If we fail to deliver the work included in your package, send us a message and we will either complete the outstanding work or refund the affected billing period.
What you keep
Content created for your store and published to it remains yours. Your initial SEO audit is also yours whether you continue with us or cancel. Nothing is taken back when you leave.
If something goes wrong
Send us a message first. We would rather resolve the issue directly, whether that means completing outstanding work or issuing a refund where appropriate.